Shipping Policy
- Processing Time:
- Orders typically take 1-2 business days to process before shipment.
- Shipping Methods:
- We offer two shipping options:
- Standard Shipping: 2-5 business days after process.
- Overnight Shipping: Delivered the next business day after processing.
- We offer two shipping options:
- Shipping Destinations:
- We currently only ship to addresses within the United States.
- Order Tracking:
- Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided information.
Returns & Refunds
- Return Eligibility:
- Refunds must be requested withing 30 days of the order date.
- Products must be returned with no more than half of the product used.
- Return Process:
- To initiate a return, please send an email to info@knightcapsleep.com
- Include the following Order Details in your email:
- Order Number: # (Your Order Number)
- Product Name: (Name of the Product)
- Reason for Return: (Briefly explain the reason for the return)
- Return Shipping:
- The customer is responsible for return shipping costs.
- Refund Process:
- Refunds will be processed within 3-5 business days after the receipt of the returned product.
- Refund Method:
- Refunds will be issued to the original payment method used for purchase.
- Exceptions:
- Please note that returns will not be accepted for products with more than half of the product used.
- Contact Information:
- If you have any questions or concerns about the shipping or return process, please contact our customer support at info@knightcapsleep.com.