Privacy Policy
This privacy policy describes how KnightCap Wellness (“KnightCap“) collects and uses the personal information you provide on our website www.knightcapsleep.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at https://knightcapsleep.com/contact/.
Collection and Use of Personal Information
We collect the following personal information from you
- Contact Information such as name, email address, mailing address, phone number
We also collect the following information from you
- Information about your business such as company name, company size, business type
As is true of most websites, we gather information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We use this information to
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Respond to customer service requests, questions and concerns
- Administer your account
- Send you a newsletter
- Conduct research and analysis
Choice/Opt-Out
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at knightcap@knightcapsleep.com.
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy policy.
We may provide your personal information to companies that provide services to help us with our business activities such as offering live chat customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information
- in certain situations, KnightCap may be required to disclose personal data in response to lawful requests by public authorities
- as required by law such as to comply with a subpoena, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if KnightCap is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by KnightCap Wellness. and our marketing partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Behavioral Targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Local Storage Objects
We and third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Links to Other Websites
Our website includes links to other websites whose privacy practices may differ from those of KnightCap. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security
The security of your personal information is important to us. When you enter your personal information when creating a trial account, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us.
Customer Testimonials
We post customer testimonials on our website which may contain personally identifiable information. We obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments, please contact us.
Social Media Features and Widgets
Our website includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Blogs
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Anytime you post on our blog please be aware that you are posting using a third party application and we have no access or control over this information. To request removal of your personal information from our blog, you can either log into the third-party application and remove your comment or you can contact the appropriate third-party application. Your interaction with these features is governed by the privacy policy of the company providing it.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
Upon request KnightCap will provide you with information about whether we hold any of your personal information. If the personally identifiable information we have changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change by contacting us at the contact information listed below. We will respond to any requests for access to personally identifiable information within 30 days.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site. We encourage you to periodically review this page for the latest information on our privacy practices.
Processor Disclosure
This certification also covers our collection, use and disclosure of information we collect through our service. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged KnightCap.
KnightCap acknowledges that you have the right to access your personal information. KnightCap has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the KnightCap Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
KnightCap may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile Terms of Service
KnightCap Wellness
The KnightCap Wellness mobile message service (the “Service”) is operated by KnightCap Wellness (“KnightCap Wellness”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to KnightCap Wellness’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of KnightCap Wellness through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with KnightCap Wellness. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18333891589 / +15862500600 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other KnightCap Wellness mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18333891589 / +15862500600 or email support@knightcapsleep.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contact Information
KnightCap Wellness
48542 Van Dyke Ave #500
Shelby Township, MI 48317